Nightingale’s response to COVID-19

Find the latest on how we are responding and operating during the worldwide pandemic.

Our operations

My Nightingale ​ for everyone

Our customer service location, Nightingale Nest, is reopening on 2 June 2020. The bookings are open and you can buy a package and book a time for your blood draw here. If you are an existing customer, you can book a time by logging in here.

Nightingale ​ for research

Nightingale’s research services are running normally. To support researchers tackling COVID-19, we will be prioritising their studies and accelerate the sample analyses delivery.

Our blood biomarker panel holds the potential to identify individuals at high risk who show severe symptoms and could be hospitalised due to COVID-19 infection. The panel can also be useful for further applications for prognostics and in genetics studies.


I have a My Nightingale voucher expiring on June 2020, can you extend the voucher?​

The voucher should be redeemed by the end of June 2020. After redeeming you’ll have 12 months to use both tests included in the package. 

How do you ensure safety at Nest?

As we reopen doors, we are paying extra attention to make sure your visit to Nest is safe. As soon as you arrive, you will have the possibility to wash and disinfect your hands. We are also paying extra attention to keep our surfaces and equipment clean, and our nurses follow the recommendations set by authorities regarding protective gear. We aim to keep your visit at Nest as short as possible and will offer the complementary breakfast as takeaway.

How can I contact you?

If you have more questions about our consumer service, please write to us at support(at) We're happy to help. All our contact details can also be found via the link below.