My Nightingale Terms of Service

1. Terms of the Service

These Terms of Service (“Terms”) set forth the terms for purchasing and using the My Nightingale service (“Service”).

By placing an order, you agree to be bound by these Terms and use the My Nightingale Service in accordance with these Terms. By placing an order, you warrant that you are at least 18 years old.

The Service is valid and can be used for 12 months from the purchase, or in case of gift card voucher, for the time indicated in the gift card voucher.  

We may revise these Terms from time to time in our sole discretion. The version of the Terms which exists at the time you place your order will be the terms which govern the Service. Please check this page before you submit an order for Services, as this version may be different from the version(s) which applied to previous order(s) for Services you submitted.

2. Scope of the Service

My Nightingale is a health service that provides comprehensive blood-based information to help you maintain and improve your health and wellbeing.
The Service consists of

a) Blood test at Nightingale Nest;
b) measuring and analysing your blood sample using Nightingale’s proprietary technology; and
c) providing the results via My Nightingale app.

3. Pricing and Payment Terms

The price of the Service is the price indicated on the order page of the My Nightingale site (“Site”) when you placed your order. Payment of the price of the Service shall be made at the time you place the order.

After payment, we will send you email to confirm your purchase.

You have a right to a refund within 14 days of purchase. However, if you take the blood test before the end of the 14-days cancellation period, a refund is no longer possible.

4. Results

Your My Nightingale blood test results (“Results”) include the Nightingale Health Index, a number of health indicators and biomarkers, which are parameters of metabolic health.

We aim to provide your Results within two to seven working days of the blood test. We will make every reasonable effort to ensure that your Results are delivered within the estimated timescale.

The results are provided to you via My Nightingale app (“App”). To book time for blood test and to receive results through My Nightingale app, you must create an account on the My Nightingale Site. You are solely responsible for keeping your password and account details confidential and are fully responsible for all activities that occur under your password or account.

The health indicators are based on scientific research findings on how the blood test results in some large studies correlate with common chronic diseases as well as overall health. The health indicators give you indicative information about your wellbeing. The health indicators cannot be considered as a diagnosis and as such cannot be used as a basis for diagnosis.

Any intervention or other action you decide to do based on your Results is entirely at your own risk.

5. Intellectual Property Rights

You acknowledge and agree that Nightingale owns all intellectual property rights related to the Service.

6. Liability

Nightingale’s maximum liability for any responsibility under these Terms is limited to the amount you paid (or someone paid on your behalf) for the Service or one hundred (EUR 100) euros, where no amount is paid to us. Nightingale is not liable for any indirect damage.

7. Data Protection and Privacy

Nightingale is committed to the high standards of data protection and privacy set forth by the GDPR. Nightingale has implemented measures and systems to ensure the confidentiality of your data.

For a full description of data protection, see our Privacy Policy.

8. Subcontracting

Nightingale is entitled to use subcontractors to fulfil any of its obligations without separate permission from you.

9. Other terms

You may not transfer your rights or your obligations under these Terms without our prior written consent.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are invalid, illegal or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms constitute the entire agreement relating to the Service, and no other communications, whether oral or written, are considered as part of the Terms.

10. Applicable Law and Dispute Resolution

These Terms are governed by the laws of Finland, excluding its regulations regarding the choice of law.

Any dispute relating to these Terms can be settled by the Consumer Disputes Board (for more information: or the district court of Helsinki or the district court of your domicile.

Effective from 21 November 2019