Last updated 21 March 2022

As is common practice with professional websites and mobile applications, nightingalehealth.com (“Site”), Livit by Nightingale Health™ and My Nightingale™ mobile applications (“Apps”) offered to you by Nightingale Health Plc or its group company (“Nightingale Health”, ”we”, ”us”) use cookies and similar technologies (jointly “Cookies”) to enable core functionality, remember preferences, perform analytics, and conduct marketing.

When you access the Site or the Apps, we automatically store and use certain Cookies which are strictly necessary for the operation of the Site or the Apps. With your consent, we may also use other types of Cookies to remember your preferences, personalize content and display advertisements, and analyze traffic. If you consent to our use of other than necessary Cookies, we may share information about your use of the Site and/or the Apps with our partners who provide us, e.g., advertising or analytics services, and who may combine such information with other information that you have provided to them or that they have collected from your use of their services.

Please read this Cookie Policy to find out more on what Cookies are, why we us them, and what are your rights to control our use of Cookies. Please also see our general privacy policies to find out more on your rights and remedies under the applicable data protection laws.

1 What are Cookies

Cookies are small data files that are downloaded to and stored on your device when you visit a website or a mobile application. On the Site and in the Apps, Cookies help us remember your device and allow us to facilitate your user session, perform analytics, and conduct marketing.

First party Cookies are Cookies that we place on your device when you visit the Site or the Apps. Third-party Cookies are Cookies that another party sets on your device when you visit the Site or the Apps.

2 How long are Cookies retained on your device?

Cookies can either be session Cookies or persistent Cookies. Session Cookies last only until you end your user session and are usually used to remember relevant settings of your session. Persistent Cookies remain on your device until they expire, or you delete them, and are typically used for marketing and analytics purposes. We use both session Cookies and persistent Cookies on the Site and in the Apps.

3 What Cookies we use

You can find detailed information on Cookies used on the Site in our Cookie Consent Tool.

We use third-party services (including embedded content) on the Site and in the Apps which require Cookies to function. Such third-party services include the following:

  • We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may collect and process your data using industry standard technologies to help us monitor and improve our newsletter. MailerLite’s privacy policy is available here. You can unsubscribe from our newsletter by clicking on the unsubscribe link provided at the end of each newsletter. You can also unsubscribe at any time by contacting us using the contact details provided in section 7 below.
  • We use Intercom to provide answers to frequently asked questions on our FAQ page, enable customer support in chat and by email, monitor customer behaviour, and provide important customer communications on the Site and in the Apps. You can find Intercom’s privacy policy here. When providing Intercom services to us, Intercom has committed to the Intercom European Data Hosting Addendum.
  • To process payments as part of the purchasing process for our services, we use Stripe. You can find Stripe’s privacy policy here.
  • To ensure that the Apps work properly, we use Sentry for crash analytics purposes. In case of an error in the Apps, Sentry may collect, e.g., device identification and traffic data to track and solve the error. You can find Sentry’s privacy policy here.
  • We use Google Analytics to carry out analytics on the Site and in the Apps. Occasionally we may also use data collected by Google Analytics to produce targeted advertising provided by Google Ads. Google’s Privacy Policy is available here. You can also find more information on how Google uses data when you use the Site or the Apps here.
  • We use Leadfeeder to refine data collected by Google Analytics. Leadfeeder’s privacy policy is available here.

4 How to manage and delete Cookies

When entering the Site or App for the first time, we ask for your consent to use other than necessary Cookies.

On the Site, you can manage your choices regarding other than necessary Cookies in the Cookie Consent Tool. Please note that your choices will only adjust your preferences on the Site.

In the Apps, you can manage your choices regarding other than necessary Cookies as instructed in the App settings. Please note that your choices will only adjust your preferences in the Apps.

You can also manage Cookies in your browser or device settings depending on which device you use to access our services. To find out more, you can consult the help function of your browser or device.

Please note that if you choose to limit the ability of the Site or the Apps to use Cookies, your user experience may not be optimal, or you may lose access to some functionalities.

5 Third Party Links

The Site and the Apps contains links to websites maintained by third parties. Such links are provided for your convenience only and do not reflect any endorsement by Nightingale Health with respect to the third-party site or the quality, reliability, or any other characteristics thereof. We do not have control over the placement of Cookies by third party websites and we encourage you to review the privacy policies of the relevant third parties before accessing their website. Nightingale Health is not responsible for any content or other matter associated with a third-party site, and your use of or reliance on the contents of a third-party site is at your own risk and subject to the terms and conditions applicable to the third-party site.

6 Revisions to the Cookie Policy

We may revise this Cookie Policy from time to time. Any changes to this Cookie Policy will be posted on this page.

7 Contact us

If you have any questions, feedback, or complaints about our use of Cookies, please contact us:

  • by email at privacy@nightingalehealth.com; or
  • by post at Data Protection Officer, Nightingale Health Plc, Mannerheimintie 164a, 00300 Helsinki, Finland.